Haus12 Interiors

Avaliações

From start to finish they wereally very professional and knowledgeable. Worked within budget and time skill also great and no cleaning up at all. By the end of it all I have a beautiful unique kitchen that I adore, onew very happy customers.  Could not recommended enough. Thank you John and lee for your expertise. Rena and Paul. 
há mais de 6 anos
Data do projeto: Dezembro 2017
John McNeil from Haus 12 has just done a brilliant job of refitting our new kitchen. The work is of the highest standard amazing attention to detail and nothing was too much trouble. After service care and advice has been brilliant. I can not recommend them highly enough. Anne Paton
há mais de 6 anos
Data do projeto: Agosto 2017
We consulted with John and described in detail how we wanted our kitchen to look.  He brought alive initially in a rough scketch some design concepts and it just went on from there. Collectively with his and our creative flair and being open mind we designed the perfect kitchen. The professionalism and dedication shown throughout the project from John speaks volumes. The end product is stunning, functional and we enjoy using all of it.  It's a kitchen we are very proud of.  Thanks to John and his team for their hard work.
há mais de 6 anos
Data do projeto: Maio 2017
John designs a kitchen that works for you. I had a very clear idea of the kitchen I wanted, and John respected that. He took my design and improved it, but I still feel it is "my kitchen". I love the breakfast bar, the materials used, the lighting, the layout. It is a beautiful kitchen that is easy to work in and where we now spend a lot of time as a family. Best of all - John delivers what he promises. John and Lee install the kitchen themselves - and the job is done to their own high standards. We highly recommend Haus12.
há cerca de 7 anos
Data do projeto: Junho 2017
To say we are delighted with our Kitchen and the service we received would be a total understatement. We spent a lot of time researching and trying to find the right person to design and deliver a quality product to match our exacting standards that we thought may be beyond our reach. We were so pleased when we found Hous12 and John McNeil. I have never met anybody with as much enthusiasm and drive as John. Nothing was ever a problem to him and he was instrumental in finding solutions to any problems that arose throughout the project. The company’s attention to detail & build quality is second to none. John’s expertise and patience were invaluable & he was always working with you to achieve your goal. He gave so much great advice from his vast experience on things we had never even thought about. There was never any pressure & you always felt he was working to achieve exactly what we wanted in fact what the whole family wanted ,taking the time to listen to everyone in the family building up a great report with all of us. A special mention must also be given to Lee who is a total asset to the company. He has installed our kitchen to the highest standard imaginable & again nothing was ever too much trouble for example if & when we wanted something changing during the install. We would also like to mention Julie who also works tirelessly in the background. In summary I would happily speak to anybody or show anyone considering a Haus12 the standard & the finish of our new Rempp kitchen as we could not be any happier .I cannot recommend John, Lee & Julie any higher. We find ourselves looking for excuses to be in our kitchen just to look at how stunning it is and now can't wait to show it off.
há cerca de 7 anos
Data do projeto: Abril 2017
After buying our first home the first major job we undertook was fitting a new kitchen.  We visited dozens of showrooms throughout the North East and John immediately stood out as he was patient, interested & not once did he try the hard sell, which we were very grateful for. All of John's care & the attention he paid to us meant that the design was perfect first time. He was also able to advise us on items we had no idea we wanted/needed (such as lighting, flooring, wall paint colours etc).  The project was completed to an exemplary standard and the result is stunning.  We wouldn't hesitate to recommend John & his team others (and we often do).  Even in the years that have followed we have kept in touch and are regular visitors to any events and now consider him a firm friend of the family.  John & his team will be the first people we call when we plan our next project. 
há mais de 7 anos
Data do projeto: Julho 2012
John McNeil and his dedicated team from start to finish with my kitchen project were extremely professional. John McNeils knowledge and experience were second to none and his portfolio was outstanding. Throughtout the project timeline John McNeil and his dedicated team were outstanding in all aspects. Highly recommended and would recommend in-toto kitchens to anyone who was looking for a new kitchen to be fitted.  
há cerca de 8 anos
Data do projeto: Janeiro 2016
John McNeil and his team were excellent throughout the whole process. Johns ideas,knowledge and interpretation of our requirements were second to none. The final design,product ,installation and aftercare were all of an equally high standard. Highly recommended
há cerca de 8 anos
Data do projeto: Outubro 2015
Very pleased with our new kitchen. John and his team have transformed the room. The whole process from design to completion was very smooth with good aftersales service. Would definitely recommend.
há 7 meses
We have had our kitchen beautifully transformed by John McNeil at Haus-12. He really captured what we wanted from the space and has managed to craft something stylish, modern and functional but which is also really sensitive to the farm-house/cottage setting. It is wonderful to cook in and a delight to live in. John's various tradespeople are all real experts as well as being gentle, polite and courteous - the sorts of people it feels very comfortable having in your home. We love our new kitchen and couldn't recommend Haus-12 enough to anyone thinking about getting work done on their own home.
há 7 meses
Really glad I was referred to John by a friend! I’ve been after my dream kitchen for years and felt John really listened to what I wanted for my budget. The outcome was a kitchen that I could show off and be proud of and more importantly just functions & flows well! Has all the mod cons I could ask for with so much cupboard space. I was worried about this as I was losing a bench but John’s design was able to maximize the space. Over all very impressed by the speed in which it was done, from the kitchen being pulled out, to the plasterer and decorators to my new kitchen arriving & being fitted. Highly recommend John and his team!
há 8 meses
There cannot be a better kitchen centre in the North East than Haus 12. John the manager, has an in depth knowledge of his product and a real flair for design. He encourages you to consider more adventurous options with impressive results. He keeps you well informed and gives any added costings as in our case a new back door, so no nasty surprises at completion. His team is friendly and professional. Lee the fitter is a perfectionist and a craftsman who ensures things are kept neat and tidy. Haus 12 fitted our kitchen into a cold, awkward shaped space of an older property. Much remedial work had to be done ensuring that all external walls were securely filled and insulated. I am absolutely thrilled with our new quality kitchen. It looks bigger, is warmer, well organised and feels luxurious. Importantly, the total cost of complete installation ( including decoration) was competitive. From design, fitting and clearing up any minor snagging, the whole process was faultless.
há 8 meses
They came up with lots of good ideas and listened to ours. We are delighted with the outcome, we were impressed right from the start with John’s exceptional design and attention to detail. When it came to fitting Lee was meticulous and thorough making sure that it all fitted well with great care and craftsmanship.
há 12 meses
As soon as we stepped into the showroom at Haus12 and met John McNeil we knew instantly that his extensive knowledge and incredible enthusiasm was exactly what we had been looking for. The whole experience has been exceptional from the amazing design to the skill and dedication of the whole Haus12 team, especially Lee who installed our kitchen - his workmanship is outstanding! The support we received from John and Julie throughout our kitchen journey and after care advice has been incredible. John has a genuine care for his customers and this quality of customer care only enriches an already 5 star, highly professional service. We would like to thank John and his amazing team once again for creating our beautiful dream kitchen and stunning media unit. Dawn and lan
há cerca de 1 ano
We were wanting a modern style kitchen but couldn’t find anything we liked at the traditional big stores. We found John through Google searches and went to his showroom in Newcastle. We loved the quality of the kitchens on display and also Johns knowledge and enthusiasm. This was the first time we’d ever bought a kitchen and John knew all the right questions to ask us and really made us think about what we wanted from our kitchen. We had quite a tight budget for the size of kitchen we were looking to get, but John was able to design our dream kitchen and bring it within our budget. John guided us through the whole process, and it was constantly clear that John had a great eye for detail and demanded very high standards from his team and suppliers. We always knew we were in safe hands. Lee did a superb job fitting the kitchen and the build quality and finish is outstanding. Can’t recommend John and the team from Haus12 enough! Chris & Ami
há cerca de 1 ano
John at Haus kitchen designed and fitted our kitchen following an extension on a period property. We are delighted with the finished product. It is exactly what we asked for and finished to a very high standard. John worked well within our budget to maximise what we could incorporate and his design was very true to the finished product. He worked well with changing deadlines of a build and was prompt and reliable with installation. Excellent quality and finish and a pleasure to work with. Would highly recommend.
há mais de 1 ano
A first class kitchen design and installation service. We had a fantastic experience working with Haus12, who designed and installed our new kitchen. We are incredibly happy with the finished result and cannot thank John, and his team, enough for the time and effort that went into both designing and installing our lovely kitchen. They were very professional from start to finish. John himself is really friendly and helpful. He put careful and creative thought into designing a kitchen that not only looks fantastic but, importantly, is also functional and practical. His professionalism, attention to detail, knowledge and ideas are second to none. He is genuinely proud of his work and strives to provide you with a unique kitchen that works for you, and realistically within budget. Installation is an important aspect of any such project and the quality was truly superb. Lee, who fits the kitchens for Haus12, and the rest of the installation team, were extremely hard working, thorough, highly skilled and very attentive to detail. Nothing was too much trouble at all. They went out of their way to ensure everything ran smoothly and made sure we were 100% satisfied every step of the way. We have already recommended John and his team at Haus12 to several of our friends and really look forward to working with them again to transform our utility room.
há mais de 1 ano
Professional leading to a stunning result We wanted a quality German Kitchen, our search delivered exactly what we were looking for right here in the North East. Enter John McNeil, from his initial Design concept to the completed project by Haus12 in Newcastle. John sat down with us at his showroom, and we chatted about our loose ideas, drawings and extension plans. He listened to our ideas and requirements. Attention to detail was first class. He noted how we said we used the kitchen in our old house and what we needed this one. John provided both an interesting asymmetrical concept island in a one off colour with angled breakfast bar for entertaining, combined with the solid “tall wall” housing the fitted white goods and hidden IBIS cupboard as it is now affectionately known. John’s extensive knowledge and ideas with his charismatic enthusiasm has brought about a great result. Lee (the Haus12 installer) who installed the kitchen was professional and courteous throughout with nothing being a problem to him. Being methodical and above all a clean and tidy worker, even cleaning down and vacuuming out all the units before he left on the last day. That’s not where our journey finished though. After the installation John was still available. Ensuring after some time we were satisfied with the kitchen, and everything was working as designed and fitted. John made time to come to the house and see the finished extension space and our fabulous family kitchen in person. Thank you and we will be recommending the Haus12 team.
há cerca de 2 anos
Haus12, German manufactured kitchens. Excellent experience from start to finish, from planning to finish, the tradesmen went above and beyond to ensure we were happy. Cannot recommend this firm more.
há cerca de 2 anos
Haus of 12 interior designed, fitted our kitchen. John was very professional and knowledgeable. Definitely recommend Haus of 12 as you get the top quality kitchen and great customer service, plus no stress as John managed the whole project.
há cerca de 2 anos
The reason that we picked Haus 12 to work with was that we found John very passionate about his products, very engaging and we believed he would do a good job of making our dream kitchen a reality. John tried hard to convince us that Haus 12 were the best decision for us, even doing a late night Friday sales call at 6pm to get the deal over the line, which I appreciated. Haus 12 also had very good reviews on Google so I trusted that we had made a good decision when we signed and paid the deposit. Haus 12s initial quote was for 31,000 for a Consetino group5 worktop, 25 units and standard appliances. This was around the same level as the quotes we had from comparable German bespoke kitchens Siematic (Raven Kitchens), Schuller (InHouse in Darlington), NKBC and Porcelenosa or even a little lower, with all quotes being in the 30-40k bracket. On reflection, an error we made at this point was accepting Johns initial quote as it had a smaller number of units compared to the other quotes, but he had convinced us with his Sachsen sales pitch (heads up on the sales pitch about sachen being a Mercedes not a Mondeo) so we took him at face value and went with Haus 12. After signing, the communication seemed a little bit slower but we had no reason to believe there were any issues or problems as we evolved the design. We added additional units, taking the number of units from 25 to to 38(in line with our design, which the other companies had fully quoted for). We then received our first unwelcome surprise. We received an email from John stating “Hi Ryan, Jenna, Taj Mahal 20mm (sensa) inc full wall panel behind the sink and mitred legs x 2 on island is £16,852. This was double the initial quote!!! There was no phone call, no apology, no acknowledgement that despite the fact the worktop design was the same, the cost had doubled from Haus12's initial quote. Since we knew this could not be correct, we went and got a check price from a worktop supplier direct. They quoted the exact same Casentino slab for 7,261. John then downplayed the other supplier as being "too cheap" (lol, what), despite this being the main supplier for the other premium kitchen suppliers in Newcastle. The next surprise we got (again via email, this time late on Saturday night before mothers day) was to learn that the furniture had increased from 14k to 33k. In total our quote had increased from 31,000 to 61,000. Our problem was not even the price, but that the communication and customer service was non-existent at times. After John's email with the 100% increase in price, he never called or returned calls. This was in stark contrast to late night calls to convince us to choose Haus 12. I called Haus12 numerous times that week, with no response. John has unfortunately confused "excellent customer service" with salesmanship. All his communication and going the extra mile, was BEFORE we signed a contract with them. After we signed, communication was poor and prices spiralled. I wouldn't advise against speaking to Haus 12. They have mostly good reviews and clearly not everyone had the same experience as we did. Despite Johns protestations, the competitors we looked at were comparable, with SieMatic and Schuller probably being considered more premium to Sachsen, and they were less expensive, but the products Haus 12 sells seem like a very good quality, and I'm sure the installations are good. My advice however would be to finalise the design before handing over any money, as any changes you will pay through the nose for. I expected our furniture price to increase as we had more units. I did not expect the worktop price to double when I got a like for like quote within 24 hours for the exact same product at a 50% discount. Nor did I expect John to get irate and cancel our order when I asked for a breakdown of the 100% price increase. I guess this is the perils of using a small company. This left my young family with no kitchen for 6 months whilst we start the process with another supplier. We still never got a single call since the double your costs email!
há cerca de 2 anos
Haus12 team designed, supplied and fitted a quality German kitchen in 2015. Despite the kitchen manufacturer going out of business and the product being well out of guarantee, I contacted John McNeil when we had a problem with the finishing on one of the doors. John immediately arranged for a survey. The original kitchen fitter removed the door, took it away and returned a few days later. Same door was refitted, looks as good as new. No quibble, no argument about warranty period, no charge. EXCELLENT customer service.
há mais de 2 anos
Delighted with our new kitchen from Haus12 Interiors. John’s attention to detail and suggestions on how to improve our space were fantastic through the whole design process which made it very easy for us to choose Haus12. Schedules on installation were well communicated and the actual fitting by Lee was first class. All subcontractors used were friendly, professional and highly recommended too.
há mais de 2 anos
We went to John to help us design our new kitchen as we knew what we wanted but no clue how to achieve it. From the moment we spoke nothing was too much hassle, John kept altering his designs till we were happy , and he managed to accommodate all our requirements, which no other high street company could achieve. His knowledge and design ideas are second to none, he has transformed the way we live, our kitchen is the new family hub we spend so much time in here, from cooking and eating family meals to socialising and entertaining guests. We have so much more storage, but with more room to cook and bake. The design and layout is exactly as I had wished for, one big open plan family space where we can all chill out together. we have recommended Haus12 to all our family and friends because we received a fabulous service and a great quality new kitchen.
há cerca de 3 anos
John, and his infectious enthusiasm, made the design process exciting and very enjoyable. The 3d modelling made the process very transparent and allowed us to fully understand the implications of any adjustment to the layout and detailing. The installation team were superb, extremely accommodating and committed to high quality. The whole process from start to finish and after handover has been great. Additional tweeks being accommodated without fuss and always to the timescales agreed. The quality of the products has been exactly as expected so hope that we have opportunities to work with John and his team in the future
há mais de 3 anos
After seeing Haus 12’s work online, we called for an initial consultation with John, who is really personable and friendly. The showroom demonstrates the fantastic quality of the kitchens and we were really keen on the anti fingerprint door fronts available, which we’ve not seen anywhere else. John put careful thought into the design, meeting our requirements and coming up with great ideas we would not have thought of, all within budget. His knowledge of the products is first rate. John’s team of skilled workers did a fantastic job - they’re all extremely hardworking and nothing was ever too much trouble. Special mention to Malcolm, and also to Lee for coming back at 8pm to fit the final piece when it was delivered. The finished kitchen looks amazing and we’re so pleased with how it turned out. We will be looking to remodel our utility room in future and wouldn’t hesitate to use Haus 12 again.
há mais de 3 anos
John and his team are so professional to deal with. I can't rate them highly enough for the work they have done on my kitchen. Would strongly recommend them to anyone. 5 Star all the way!
há mais de 3 anos
John's knowledge and enthusiasm is infectious. He makes the impossible possible and delivers everything he promises and more. From design to installation everything was faultless and we are over the moon with the result. Haus 12 use a professional team of highly skilled tradesmen and special mention goes to Lee the fitter and Malcolm the electrician, absolute first class. We therefor cannot recommend Haus 12 highly enough!
há mais de 3 anos
I needed a large kitchen designed at very late notice. John the designer listened throughout to our needs and came up with some great ideas. Through a combination of really good design and practicality we have a really well thought out and beautiful kitchen. From the very start until the end I can honestly say the service has been excellent, John is certainly not pushy he listens to your needs and then discusses solutions to the problems. We use this kitchen and all of the small and big ideas for space and usage have worked out to exactly match our needs. I can't recommend enough.
há mais de 3 anos
I remember we decided to call into John's showroom on a whim as we had been getting rather depressed looking at the run of the mill kitchens from the major manufacturers. Three hours later after some really detailed discussions on what we really wanted, the decision to go with Haus12 was made. John has an incredible mind for design and made suggestions that we would never have thought of. At one point we were considering an extension, but after discussion, John highlighted to us the benefits of existing space and how he could transform it into a kitchen space which met our small family's needs. As enthusiastic cooks, John took on board what Tamsin and I wanted in terms of appliances and storage needs. He also added flair and concept to give us a truly outstanding kitchen. However it is also important to highlight that the key ingredient to the success of our kitchen was the faultless service. Lee, our kitchen fitter from Haus12 is one of the hardest working and most diligent kitchen fitters. His attention to detail and completion of tasks really made the process fly. In addition (something which one struggles with sometimes with companies) is the aftercare and snag sorting. Every big project has snags and John and Lee have continued to engage with us to sort any small issues we have had (drawer fitting, replacing a front that had a small mark). This ongoing relationship and "can-do" attitude separates Haus12 from its competitors we feel. In terms of work done, we had a total remodel of our kitchen, large amounts of work to damp-proof a previously leaky, damp kitchen (with the occasional slug) and revitalising an old bomb shelter into a functional and integrated part of our kitchen. We absolutely love the end result :-)
há mais de 3 anos
Haus12 Designed, Supplied and Fitted our new Kitchen. Fantastic result. Very professional from start to finish. They listened to what our requirements were and provided a fully fitted kitchen design to suit our needs and budget. Along with their team of very professional tradesmen, the end result is our dream kitchen. Would highly recommend John and his team from Haus12.
há mais de 3 anos
Being asked the question once our new kitchen had been installed "are you happy with the final result?" was the simplest of all questions to answer! "We absolutely adore it!" At first for the first two weeks it felt like we were living in swanky rented accommodation, since the transformation was massive. All the family want to congregate within it now, which is super because it has extracted the kids from out of their bedrooms into a much more enjoyable and family social environment. This has got to be one of the largest perks and certainly worth it all. From the planning and designing stages John was extremely thorough, methodical and creative. Very little did we want to change from what was initially proposed. He took all our ideas into consideration and simply converted the project into something we adore and will enjoy for many years to come. The fitters again were super, they arrived on time and worked whatever hours were necessary to get the job complete and to a very high standard i would like to add. We would certainly recommend John and his team, he's a credit to the industry.
há mais de 3 anos
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