M&S

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Endereço
Waterside House, 35 North Wharf Road
W2 1NW London
Reino Unido
+44-2079354422 www.marksandspencer.com

Avaliações

Money being taken from my bank account and then same transaction put on again as pending but with different authorisation code. Customer services said go to store to sort it out. As I am disabled it is very difficult as I explained to no avail. Only use cash if you go to M.S. as if something goes wrong you are on your own.
há 5 meses
The Customer Treatment in M&S instore is ATROCIOUS!!! Friday 13th (!) October: I was treated like a liar, told I could Not return 2 stale products, instead I had to go through Customer Services! The items in question were chocolate covered Brazil nuts and chocolate covered pretzels which I bought with other things for my mother’s 97th Birthday. I traipsed them to her (2.5hour journey on public transport). Then back home, then to the store and then back home again Despite having my receipt and Despite the weight evidencing no change in weight. I had eaten one of each. They came from the new dispensing machines you weigh yourself. I felt an Idiot standing there trying to argue with the Manager Mohammed. Company Policy was basically all I got! The receipt counted for nothing. He then returned to find me and said he was told it was Impossible for the machine to dispense a stale product!! Really! Now adding insult to injury, again in the middle of the store. At present I have a health issue so it was an effort to get there, then back. Again he wasn’t inclined to help. Now wouldn’t You want to know and be grateful if someone took the time to tell you your products are stale??! I have shopped in the store - it’s now converted to food only - for 25 years. I know staff there. They are lovely. I told him it was appalling and Waitrose would Never behave like that. Cut to the chase I spent 1/2 an hour on the phone with Customer Services and all they can do is issue a refund. No compensation for everything I had been put through, time wasted, the humiliation….. Not possible, you got it….Customer Policy!! No method of escalation. The Supervisor would say the same thing. Unbelievable! M&S used to stand for quality. Clearly the customer is an irrelevancy once they have made their purchase. I felt insulted and aggrieved and Will take this further. The store incidently is in Hackney, East London.
há 5 meses
Awful service and bad attide from staff member in Bromley store, food section. I have just had major surgery and I was waiting for my wife who was buying quite a lot of stuff. There was only one chair for customer use by the food checkout. I asked a member of staff, a Mrs King why there was only only one chair! She replied 'because people come in all the time to picnic'. When I challenged this she became very aggresive. I asked for a manager but she said that 'all the managers and all the floor supervisors were in a meeting'. I simply don't believe it! I have tried to complain by phone but it's impossible.
há 4 meses